Case Management

What is case management?

(link to) Case management services are intended to help you access the services and supports you need and pursue your hopes and dreams for the life you want.


What does a case manager do?

(link to) In addition to helping you obtain the services you need to address your mental health and/or substance use disorders, a case manager can help you gain access to health insurance benefits, primary medical and dental care, financial and legal assistance, housing, and opportunities for employment, education, social and recreational activities. Case managers can help you navigate many of the support systems available to you in your community and help you learn to access these resources independently.


What can I expect from case management at The Guidance Center?

(link to) Your case manager will initially meet with you to get a clear understanding of your personal strengths, your specific needs, primary concerns, and personal goals for change. They will then schedule a meeting with you and any family, friends, or other supporters you would like to participate in your person-centered planning process (also known as treatment planning). After you establish a treatment plan, your case manager will work with you to schedule regular appointments that are convenient for you.

Based on your needs and preferences, your case manager will connect you to the many services and supports available to you at The Guidance Center and other community organizations and work closely with you to help coordinate these services. Your case manager will help identify and overcome any barriers to you receiving the assistance you need and help you learn to advocate for yourself effectively. As your needs change, your case manager will help you adjust your plan.


Community outreach

(link to) Case management services are typically provided in the community. This means that your case manager can meet with you at your home or a safe, convenient, and mutually agreeable location in your community, such as a library, public park, or coffee shop. Meeting with you in the community allows your case manager to get more familiar with your neighborhood, the places you go, and the resources available to you near your home.